Refund Policy | WhatknotAI

Overview

At WhatknotAI, we strive to provide the best WhatsApp marketing platform for businesses. This Refund Policy outlines the terms and conditions for requesting refunds on subscription fees and WhatsApp API charges.

Important: Our refund policy differs for subscription fees vs. WhatsApp API usage charges. Please read carefully to understand what is refundable.

7-Day Cancellation & Refund Window

We do not offer a free trial. Instead, every new subscription comes with a 7-day cancellation & refund window starting from the date of your first payment. This gives you:

Full access to all features of your subscribed plan
The ability to test real campaigns with live WhatsApp messages
A full refund of your subscription fee if you cancel within 7 days
No cancellation fees and no questions asked

We strongly encourage you to fully explore our platform during the 7-day window. If WhatknotAI isn't the right fit, simply reach out within 7 days of purchase for a full refund of your subscription fee.

Note: The 7-day refund applies only to the subscription fee. WhatsApp API usage charges billed by Meta are non-refundable (see below).

Subscription Fee Refunds

Refundable Scenarios

You may be eligible for a full or partial refund of subscription fees in the following cases:

7-Day Cancellation Window: Cancel within 7 days of your first paid subscription for a full refund of the subscription fee
Platform Downtime: Extended service outages exceeding 48 consecutive hours (pro-rated refund)
Billing Errors: Accidental double charges or incorrect billing amounts
Service Not Delivered: If we fail to provide the subscribed services

Non-Refundable Scenarios

Subscription fees are NOT refundable in the following situations:

After the 7-day cancellation & refund window has expired
Cancellations requested mid-billing cycle (service continues until period end)
Annual subscriptions after the 7-day window has passed
Account termination due to Terms of Service violations
Change of mind or business strategy changes
Unused features or incomplete utilization of the service

WhatsApp API Usage Charges

WhatsApp conversation charges are NON-REFUNDABLE. These charges are billed directly by Meta (Facebook) at their official rates with 0% markup from WhatknotAI.

Once a WhatsApp message is sent and a conversation is initiated:

The conversation charge is immediately incurred from Meta
These charges cannot be reversed or refunded
WhatknotAI acts only as a pass-through billing agent for Meta charges
You are responsible for managing message volumes and costs

Tip: Use our message preview and test features to verify your campaigns before sending to avoid unnecessary charges.

Cancellation Policy

You can cancel your WhatknotAI subscription at any time through your account dashboard:

Within 7 Days: Full refund of subscription fee — no questions asked.
After 7 Days (Monthly Plans): Cancellation takes effect at the end of the current billing month. You retain access until then. No partial refunds.
After 7 Days (Annual Plans): Cancellation takes effect at the end of the annual period. No partial refunds.
No Cancellation Fees: We do not charge any cancellation or account closure fees.
Data Export: You can export your data before cancellation. Data is retained for 30 days after cancellation.

Refund Request Process

To request a refund for eligible charges:

Contact Support: Email us at support@whatknotai.com with your account details
Provide Information: Include your account email, invoice number, and reason for refund request
Review Process: Our billing team will review your request within 2-3 business days
Approval Notification: If approved, you'll receive confirmation via email
Processing Time: Refunds are processed within 5-10 business days to your original payment method

Note: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

The downgrade takes effect at the start of your next billing cycle
You continue to have access to current plan features until the cycle ends
No partial refunds are provided for the difference in plan pricing
You can upgrade back at any time with immediate effect

Exceptions and Special Cases

We may consider refund requests outside of our standard policy in exceptional circumstances:

Death or serious illness of the account holder
Business closure or bankruptcy (requires documentation)
Force majeure events preventing service use
Critical platform bugs preventing core functionality (if not resolved within reasonable time)

Such requests are reviewed on a case-by-case basis and require supporting documentation.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy. However, any changes will not affect refund requests submitted before the policy change.

Contact Billing Support

For refund requests or billing questions, please contact our billing team:

Email: support@whatknotai.com

Phone: +91-8490035599 (Monday-Friday, 9 AM - 6 PM IST)

Average response time: 2-3 business days for refund requests